Modified
Maps Do Not Display or Render Incompletely on Tableau Server
Created: 2013-02-20
Modified: 2023-05-12
Environment: Tableau Server, A security device (firewall, proxy, and so on) that controls access to the Internet from the computer running Tableau Server.
In a workbook with a map view, maps display in Tableau Desktop but not in Tableau Server, or render incompletely (tiles missing, or does not zoom correctly.)
Or, the following error(s) occur:
Your firewall or proxy server is likely preventing Tableau from accessing maps.tableausoftware.com.mapPermission denied when retrieving
Internet communication error: Peer certificate cannot be authenticated with given CA certificates (
mapsconfig.tableau.com
).
Unable To Refresh Extracts, Created By Other Users On Server OR "Refresh Extract" Grayed Out To Other Users On Tableau Server UI
Created: 2022-01-21
Modified: 2023-05-12
Environment: Tableau Server, Tableau Cloud
"Refresh Extracts" is grayed out/unavailable for extracts created by other users.
Taco Based Connectors Validation Fails On Mac Os
Created: 2021-12-09
Modified: 2023-05-12
Environment: Tableau Desktop on Mac OS, Tableau Desktop 2021.3.4, Tableau Desktop 2021.2.5, Tableau Desktop 2021.1.8, Tableau Desktop 2020.4.11
Taco based connectors fails to connect with a Package signature verification error code on MacOS:
There was a problem while running the connector plugin. Reinstall the plugin or contact the plugin provider.
Note that you might need to make local configuration changes to resolve the error.
Error Code: 14D18B1F
Package signature verification failed during connection creation.
Tableau on macOS Ventura
Created: 2022-10-17
Modified: 2023-05-12
Environment: Tableau Desktop, Tableau Prep Builder, Tableau Reader, Public Desktop, MacOS Ventura 13
Tableau does not yet officially support Tableau products running on macOS Ventura.
Flows in Tableau Server fails with error 'Failed to connect to "". In the Connections tab, click Edit to check the required fields and credentials, then try again'
Created: 2022-06-08
Modified: 2023-05-12
Environment: Tableau Server 2021.3.1, JDBC
Flows in Tableau Server fails with error:
'Failed to connect to "". In the Connections tab, click Edit to check the required fields and credentials, then try again'
Flow intermittently fails with "System error: TableauException: Service Unavailable. Check to make sure the service is running."
Created: 2022-09-18
Modified: 2023-05-12
Environment: Tableau Cloud
The Prep Flow intermittently fails with the error:
System error: TableauException: Service Unavailable. Check to make sure the service is running.
Error "Some map details are not available" or Blank Maps When Using Offline Maps
Created: 2015-04-01
Modified: 2023-05-11
Environment: Tableau Desktop
When updating a workbook to use offline background maps, maps might not display and the following error message might occur:
Some map details are not available
Tableau Server Logs Drastically Increased Disk Space After Upgrade to 2022.1 or Newer
Created: 2022-08-03
Modified: 2023-05-11
Environment: Tableau Server 2022.1 and newer
The Backgrounder, Vizportal, or Vizqlserver logs could grow very large in size with regards to performance monitoring in the metrics instrumentation logs starting with 2022.1. Specifically, the noninteractive_node.log and the instrumentations-metrics.log
Invalid Product Key Error Occurs During Software Activation
Created: 2013-02-12
Modified: 2023-05-10
Environment: Tableau Server, Tableau Desktop, Tableau Prep
When you try to activate Tableau Server or Tableau Desktop, one of the following errors occur:
Invalid Product Key
Or
Invalid Activation ID
Or
Your Tableau Desktop product key was not recognized.
Or
The product key is not valid for this product.
Or
The product key is invalid. To avoid a mistyped key, copy the product key directly from the Tableau Customer Portal or from your Tableau Invoice. Unspecified exception
Moving All Headers to the Bottom of a View
Created: 2015-06-08
Modified: 2023-05-10
Environment: Tableau Desktop
How to move all headers to the bottom of a view when using multiple dimensions.
Hide Card Missing from Sets, Legends, Filters, Highlighters and Parameters
Created: 2022-11-15
Modified: 2023-05-10
Environment: Tableau Desktop 2022.3.0 and 2022.4.0
In versions 2022.3.0 and 2022.4.0, the "Hide card" in the context menu of sets, legends, filters, highlighters, and parameters could be missing.
Gateway Service Does not Start and Tableau Server is Degraded
Created: 2018-07-19
Modified: 2023-05-09
Environment: Tableau Server
The Gateway Service does not start and Tableau Server is degraded. This issue can appear after a Tableau Server restart or due to unexpected down time.
When issuing the command, "tsm status -v", the output includes the following:
Status: DEGRADED
'Tableau Server Gateway 0' is in an error state.
Gateway logs can show a problem with port 80 or 443 as follows:
(OS 10013)An attempt was made to access a socket in a way forbidden by its access permissions. : AH00072: make_sock: could not bind to address [::]:443
(OS 10013)An attempt was made to access a socket in a way forbidden by its access permissions. : AH00072: make_sock: could not bind to address [::]:80
Error During Tableau Server upgrade: "The primary port for service gateway_0 was already registered on port 80 and cannot be remapped."
Created: 2021-01-05
Modified: 2023-05-09
Environment: Tableau Server
Tableau Server upgrade fails with the following error:
"The primary port for service gateway_0 was already registered on port 80 and cannot be remapped."
or
"UnableToFindAvailablePortException: Port 80 was already registered for port type gateway_0:primary but isn't available. Unable to remap port"
When this error occurred, you might have already set gateway.port to 80 using "tsm topology set-ports" and might have confirmed this using "tsm configuration get -k gateway.port".
You might be able to find that gateway.port is not configured 80 in the configuration file generated by "tsm settings export -f ".
Hide Sheet Option Does Not Appear in Context Menu for Worksheet
Created: 2014-05-09
Modified: 2023-05-09
Environment: Tableau Desktop
When right-clicking the tab for a worksheet, the
Hide Sheet
option is not available.
Unable to Start Tableau Bridge "client could not reach Tableau Online"
Created: 2022-07-22
Modified: 2023-05-09
Environment: Tableau Bridge, Tableau Cloud
When starting Tableau Bridge, the following error may occur:
There was a problem and the client could not reach Tableau Online. If this issue persists, check the internet connection or go to the Tableau Trust page to check the status of Tableau Online.
Additionally, the following error may be found in the
Tableau Bridge logs
:
HTTPRequestor: network error 7: 'Couldn't connect to server' (online.tableau.com)
Date Calculations, Filters, and Time Stamps Show Unexpected Results After Publishing
Created: 2013-10-01
Modified: 2023-05-09
Environment: Tableau Cloud, Tableau Server
After publishing a workbook or data source, calculations based on NOW() or TODAY(), Relative Date Filters, and time stamps (such as last updated) show unexpected results. The calculations, filters, and time stamps appear to be computed in a different timezone.
Error "Tableau Reader cannot open files referencing an external data source" Opening Packaged Workbook
Created: 2013-03-18
Modified: 2023-05-09
Environment: Tableau Reader
When you try to open a packaged workbook in Tableau Reader, the following error occurs:
Tableau Reader cannot open files referencing an external data source
Tableau Server Gateway Service Error - Could not bind to address - No listening sockets available
Created: 2019-06-26
Modified: 2023-05-08
Environment: Tableau Server, Linux Ubuntu 16.04 LTS, Windowshttp://localhost
redirects to ubuntu Apache landing page. TSM Web UI is only accessible at
https://localhost:8850
, but shows "server is starting".
Error "0x80070643 Fatal Error During Installation" When Installing Tableau Desktop or Tableau Prep
Created: 2016-04-06
Modified: 2023-05-08
Environment: Tableau Desktop, Tableau Prep Builder, Windows
When installing Tableau Desktop or Tableau Prep Builder, one of the following errors might occur:
0x80070643 Fatal error during installation
Setup Failed
One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file.
Additionally, the following error can be found in the logs:
Error 0x80070643: Failed to execute MSI package
Tableau Prep Flows Intermittently in a Pending State for Tableau Cloud Flow Refreshes
Created: 2023-04-05
Modified: 2023-05-08
Environment: Tableau Cloud, Prep Conductor
Intermittently, Tableau Prep Conductor flows get stuck in a pending state. This time range can vary from 30 minutes to over an hour, or indefinite.
Error Running Flow Including Pivot, "System error: TableauException: value - exception while parsing '#DD-YYYY-MM#' - Invalid datetime value"
Created: 2023-05-02
Modified: 2023-05-08
Environment: Tableau Prep Builder
When running a Prep flow with a date field and a pivot of rows to columns, the following error can occur:
System error: TableauException: value - exception while parsing '#DD-YYYY-MM#' - Invalid datetime value